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FAQs

FIND THE ANSWERS TO OUR MOST FAQS.

ORDERS

How do I place an order?
Was my order successful?
Can I pick up or order directly from BP warehouse?
Can I place my order over the phone?
Can I cancel my order?
Can I make an adjustment my order?

PRODUCTS

Can I get more information on a product?
The product I want is “out of stock”, when will it be restocked?
Can you help me find the right products for my goals?
I’d like to try a product, do you offer samples?
I’d like to try your Protein Powder before I commit to buying a larger size, can I get a sample?
What if I don’t like the taste of a product; can I return it?
Where do Bulk Powders Australia's products come from?

PAYMENT

What payment options do you offer?
How secure and safe is your site?

DISPATCH

When will my order be dispatched?
Has my order been dispatched?

DELIVERY

How much does delivery cost?
How long will my order take to arrive?
Do you safeguard deliveries with a tracking number?
Can my delivery be left somewhere safe if I’m not home?
What if I'm not home during the day to sign for my delivery?
Do you offer international delivery?
I have an error in my delivery address. How do I adjust it?
Can I schedule a delivery time and day?

TRACKING

How do I track my order?
My delivery hasn't arrived yet, what steps do I take to find out where it is?

RETURNS AND REFUNDS

I received the wrong product, how do I return it?
What is the product return policy?
What is the return policy for a faulty item?

DISCOUNT CODES

How do I redeem a discount code?
What are the terms and conditions for discount code and their use?

BP$ - REWARDS PROGRAM

What are BP$ and what do they do?
How can I earn BP$?
When and where can I redeem my BP$ for a discount?
How do I check my current BP$ balance?
What is the current BP$ exchange rate?
Do my BP$ expire?
What are the terms and conditions for BP$ and their use?

REFERRAL REWARDS PROGRAM

How do I join the BP Referral program?
How do I get started with a referral code or link?
What are the benefits of using the Referral program?

WHOLESALE

I own a gym, studio, fitness business or supplement store, can I stock your products?

OTHER

I cant find the answer to my question?